HELP CENTER

You have 14 days from the purchase date to return or exchange a cellphone, tablet, laptop or appliance. The item must come back in its original condition, unused, with all original packaging, accessories and your proof of purchase.

Changed your mind: Brand New items

• Unopened and unused: full refund, less a 3% transaction fee and shipping costs.
• Seal or packaging opened but the product unused: a 15% restocking fee applies, in addition to the 3% transaction fee and shipping costs.
• Opened items showing signs of use may be subject to further deductions, or may not be returnable.

Changed your mind: Open Box and Certified Pre-Owned
Return within 14 days in the same condition you received it, with all packaging and accessories. A restocking fee of up to 15% may apply if the item has been used or activated. If an Open Box or Certified Pre-Owned item is defective, we will exchange it for the same model where available, or issue a store credit or refund.

Not eligible for return: items that are damaged, altered or missing their original packaging; consumables and software; and any product with activated software, unless there is a manufacturer defect.

Return shipping is the customer’s responsibility unless the item is defective or not as described. Please pack the product properly so it is not damaged in transit.

How to start a return
Bring the item, its packaging and your proof of purchase to our store at 1431 Yonge St, Toronto, or contact us at 647-786-4344 or [email protected] and we will send you instructions.

Refunds are issued to your original payment method once we have inspected the returned item, less any applicable fees. Please allow 2 to 4 business days after processing for the refund to appear. Klarna fees, including the Klarna Processing Fee added at checkout, are non-refundable once an order has shipped.

Full terms are in our Returns, Exchanges & Cancellations Policy.

Free shipping on orders over CA$150 within Ontario and Quebec. Everywhere else in Canada we show live Canada Post and FedEx rates at checkout, calculated from the size and weight of your order once you enter your address.

Free store pickup is available on every order at 1431 Yonge St, Toronto. Choose Store Pickup at checkout and we will let you know when your order is ready to collect.

Processing time
Orders are usually processed within 1 business day. It can take a little longer at busy times or if stock needs to be confirmed.

Tracking your order
You will receive an order confirmation email with your order number as soon as you check out, then a second email with tracking details once your order ships. You can also check Order History in your account at any time.

Delivery
Estimated delivery dates are shown at checkout and in your shipping confirmation, and are estimates only. Actual delivery can vary with the carrier, order processing, weather and customs. Some deliveries require a signature, so please make sure someone is available to receive the package.

Once a package is marked delivered by the carrier to the address you provided, responsibility for it passes to you. That includes deliveries left at a reception desk, mailroom, loading dock or doorstep. We rely on the carrier’s delivery scan, proof of delivery and GPS confirmation. Please see our Delivery Responsibility & Anti-Fraud Policy.

If your order is delayed by the carrier, contact us and we will work with them to resolve it. More detail: Orders & Shipping.

Online
Browse the site, add what you want to your cart and check out. You will receive an order confirmation email with your order number. Keep it for reference.

In store
Visit us at 1431 Yonge St, Toronto, ON M4T 1Y7 and our team will help you find the right device.

• Monday to Friday: 8:00am – 8:00pm
• Saturday: 9:00am – 8:00pm
• Sunday: 10:00am – 7:00pm

Call 647-786-4344 or email [email protected].

Ways to pay online

• Credit and debit cards
• Interac e-Transfer (your order is held until we receive and accept the transfer, then moves to processing)
• Klarna or Affirm (pay over time)

Paying in person, and 5% off for cash
If you choose Store Pickup at checkout, you can pay when you collect your order at 1431 Yonge St: cash, debit or credit. Pay with cash and we take 5% off. The discount is applied by our team in store when you pay, so the total you see online will still show the full amount.

Know exactly what you are buying. Every product on our site is listed as one of three conditions: Brand New, Open Box, or Certified Pre-Owned. Every one is tested before it is sold. See what each condition means.

Where to enter your code
Add your items to the cart and go to checkout. Near the top of the checkout page you will see Coupon? with an Add code link. Enter your code there and apply it before you place the order. The discount is applied to your order total straight away.

Things worth knowing

• Codes have expiry dates. An expired code will not apply.
• Some codes can only be used once, and some cannot be combined with another code on the same order.
• Store credit codes are issued to a specific customer and email address, and cannot be transferred or used by someone else.
• A code has to be applied at the time of purchase. We are not able to add one to an order that has already been placed.

If your code will not apply and you think it should, stop before completing the order and contact us at 647-786-4344 or [email protected]. We will sort it out with you.

Certified Pre-Owned means professionally inspected and tested to function like new, not simply “used”.

How every device is tested
Each one goes through a multi-step inspection using industry diagnostic tools including NSYS and Phonecheck, covering performance, battery health, and hardware and software functionality. A technician then inspects it by hand. Only devices that meet our standards are approved for sale.

What you receive

• Minimal signs of previous use, with fully functional hardware and software
• Accessories equivalent to the original (not always the manufacturer’s own, but guaranteed functional and compatible)
• Secure packaging, either the original box or new packaging
• Restored to factory settings

Warranty
Certified Pre-Owned devices are covered by our store warranty from the date of purchase, the same coverage we give Brand New and Open Box items. It covers manufacturing defects and hardware malfunctions under normal use. It does not cover physical or liquid damage, software issues or unauthorised modifications, or battery wear from normal use. To make a claim, call 647-786-4344 or bring the device to the store with your proof of purchase. Current terms and coverage length are set out in our Returns & Warranty policy.

Why buy Certified Pre-Owned
You get top-tier brands at a fraction of the cost, and you keep a perfectly good device out of the waste stream. Available across smartphones, laptops, tablets, gaming consoles, home appliances and office tech.

Compare all three product conditions.